Complaint Review: Experian Consumer Direct - Internet
- Experian Consumer Direct Internet United States of America
- Phone: 888.888.8553
- Web: www.experianconsumerdirect.com
- Category: Credit Reporting Agencies
Experian Consumer Direct Experian Credit Tracker, 7-day free trial, erroneous charges Internet
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In order to retrieve my credit report from this agency for $1, I was required to leave my CC information in order to "try" out their Experian Consumer Direct credit report monitoring service for 7 days. This was on July 10th, 2012. I sent an email to cancel on July 16th, 2012 officially cancelling the (useless) service. I received an email in return with a confirmation number stating that I should not be charged because I had cancelled within the 7 day trial period. Mind you, on the FAQ's/Terms and Conditions page of their website, it is stated that the first 48 hours your membership are used for "processing"--and it stated that you have 5 days of actual use, but 9 days to cancel. I did not wait longer than necessary. Of course, I was charged the 17.95 on July 17th, 2012, although I had cancelled in time. When I called the Customer Service number (which was difficult to find, as was the email contact--neither were listed conspicuously on Experian's website) and spoke to a representative with a thick accent named Carol. At first, she tried to tell me that the charge was just, because the 16th was the 7th day of the trial, but I countered that by reminding her my cancellation email was sent that day, and Experian's response email verified that service was terminated within the time period. I was put on hold for a couple minutes while she conferred with her supervisor. Upon Carol's return, she informed that the 17.95 would be refunded, but only within 7-10 working days. WHAT THE HELL? She attempted to appease me by saying "sometimes it comes a little early, just keep checking ma'am"....but how is that fair? They literally took my monthly credit card payment-what am I supposed to do now? Why should I have to wait because of their error? Not only that, it was electronically debited-they could easily return it, but are choosing to hold on to money THAT IS NOT RIGHTFULLY THEIRS.
CAVEAT EMPTOR!
This report was posted on Ripoff Report on 07/17/2012 04:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/experian-consumer-direct/internet/experian-consumer-direct-experian-credit-tracker-7-day-free-trial-erroneous-charges-inte-913508. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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