Revival Salon and Spa Revival Hair Salon in East Greenbush is Unprofessional - East Greenbush, New York

First and foremost, this complaint was not by the person that you think. You may in fact have your first "2" unhappy clients. The way that you handle yourself and the Revival Hair Salon and Spa in East Greenbush is completely unsatisfactory. You will find yourself out of business pointing a finger at everyone else. The same way you filed the rebuttal. Not once did you say a mistake was made. It's Groupon's fault. It's the other person's fault. No, this is your business and you need a lesson on how to run it properly. Your reputation is everything and you need to be more careful.

You are a rude, inconsiderate person and you instructed a person that you are a young trendy salon and this person should find an "older salon". This is what I was told.

Again, I am writing this because I think you, and the Revival Hair Salon and Spa, East Greenbush NY should be exposed as what you are. The original unhappy client did not want to take it to this level but I do. I want people to be prepared for the type of salon you operate. The salon business in East Greenbush is competitive and people have many options. Maybe now they will select one that respects their customers more.

As far as the Groupon argument, that is your bad business judgement. Do not blame clients for taking advantage of your offerings. You made the decision to sign up there and nobody forces that upon you.

In response to this complaint, I feel as the owner of a "new" salon I need to handle every situation and person with great care and dignity. I take every suggestion, opinion and complaint very seriously. I do what I can to rectify a situation in a positive manner with my main objective in mind " to make the client happy" at any cost. In this specific situation I set out to do the same thing, but because the client didn't get what she set out for I wasn't able to do so. Being a newly opened salon we wanted to get more exposure so we enlisted in a groupon deal. Groupon is a heavily marketed company that provides over 200,000 clients with coupons that discount goods and services 65% or more in some instances. With that being said, after groupon take their cut what is left barely pays for the products used to perform the service. The businesses and their service providers gain only exposure, not profit. So, ultimately in at least our case, clients are walking away with a $100+ service for $25. In the fine print on the groupon it states any additional product or service performed is an additional cost. I know the person that wrote this complaint was informed of all of this but opted out of paying any additional cost. The client choose the highlight package and was told that she had roots and if she did just the highlights there would still be roots on the not highlighted hair. In response she still opted out. Then proceeded while she was processing to be miserable to the stylist and complain about the music etc. As she checked out said not a thing about her roots, if she had at that point I would have once again explained the process. I check every client that leaves and after seeing her hair, I was pleased with the result promised, if she wasn't that was the time to say it. Three weeks later, she walked into the salon and proceeded to be very nasty to the staff. The stylist that did her hair booked her an appointment to redo the roots and called me. I immediately called the client and explained that after 3 weeks even the highlighted hair would have roots and that I felt if she needed to have her roots done for a additional cost we would do them but not for "free" because her hair grew. I welcome anyone to talk to my regular clients, they always come first, at any COST. After explaining this to the client she got off the topic of her hair and started bashing the salon, the people in it, the music etc. which I felt was wrong. My salon has been open for 4 months now and this is the 1st negative response all around. Anyone that has come in has commented on how tastefully decorated it is. To say it is like a bar is her opinion and is entitled to that. I told her not everyone is going to like it but I feel that myself and my staff tried very hard to make her comfortable in a place that obviously from the beginning she was not. Before, I opened my salon I too jumped around to find the proper fit for myself. I feel this complaint was unfair and unwarranted, that is why I felt the need to respond. I will continue to make " costumers" my first priority as I did here. The question now becomes will this client be happy anywhere?